|WE DO NOT WANT TO SELL PRODUCTS
COPIADORA CIDADE sell solutions for its problems and satisfaction for its desires!
WHICH ARE THE VALUES THAT SHOULD NURTURE OUR WAY OF WORKING?
WE TREAT THE CUSTOMERS AS WE WOULD LIKE TO BE TREATED.
Never allow that conflicts among profit centers interfere in the way of doing the best for the customer.
. Always look for ways to facilitate the business with us.
. Communicate daily with the customers. If they are speaking to you, they won't be speaking to a competitor.
. Don't forget to say thank you.
. The great relationship with the customer demands time. Don't try to maximize the profit of short period, harming the construction of this durable relationship.
WE MAKE THE DIFFERENCE!
With the solidity of 29 years of experience, we have, as main goal, improving day by day, consolidating the relations of partnership with customers and suppliers.
Where are we going? What do we want to achieve?
WE MAKE AN EFFORT TO BE SERVICE RENDERS OF LOWER COST, OF HIGH QUALITY, THROUGH EFFICIENT AND GREAT OPERATIONS.
. The less fat the better.
. Eliminate the bureaucracy.
. Be implacable in the cut of waste.
. The operations and control should be fast and simple.
. Value the time of each other.
. invest in infrastructure and T.I. as competitive differential.
. We should be the one who best knows our business. We don't need consultants to tell us what to do.
EXCELLENCE IN QUALITY IS OUR BUSINESS
"The errors committed for CEO' s in its administrations are common in all the organizations and it does not inhabit in the fact of that these executives leave to create good strategies, but yes in the evidence of its incapacity in executing them."
Charan e Colvin (1999)
"It disciplines it of management of projects articulated the administrative level is basic ability for the accomplishment of the corporative strategies, through the continuous delivery of well-succeeded projects."
"Less than 10% of the strategies formulated with effectiveness they are implemented efficiently."
Fortune Magazine (2004)
"In the majority of the cases of failures - we esteem 70% - the problem in fact was not an bad strategy. The bad implementation had."
Fortune Magazine - Article "Why CEO´s Fail" (2004)